Running a small business is no small task. Whatever industry you’re in, one of the most important questions is how can you make your product or service stand out among the competition?
Most businesses say they value good customer service. Few companies invest time and resources into the things that really make good customer service a reality. It can be difficult for a small business to prioritize where and how to spend your budget. Focusing on customer culture that encourages your people to engage with your customers in a friendly and professional way, every time they interact with them.
Listening is the key to effective communication. Without the ability to listen carefully to what a customer is saying, a message could be easily misunderstood and misinterpreted. The way you express yourself will affect whether your message is perceived positively or negatively. That is especially the case when talking to your customers in person, body language, face expressions and tone of voice convey far more than the meaning any words.
Your customers’ time is just as valuable as your own. Make it easy for your customers to reach out to you and be sure to remove any barriers. When your customers call you, they should reach a live person. If they choose online communication channel, they deserve a quick response. In the new internet era, customer expectations regarding response time shifted from days to just hours or minutes. Your customer service needs to match that. It is important to invest time and effort into keeping up with the ever-changing world of social media and new technology.
When things go wrong, customers expect you to take responsibility for the problems or negative experiences they are having with your company, products or services. It starts first with being able to sincerely apologize to a customer on behalf of your company, even when a problem or a situation that caused customer’s frustration was not your fault at all. It also means your readiness to do whatever it takes to make sure the issue gets fixed as quickly and efficiently as possible.
Customer service is worth your time and investment. Whether you’re a startup, a small business, or a large growing enterprise, we’re all on the same journey: to give our customers the best possible experience that rewards their interaction with us, leaves positives memories, and encourages them to come back to us in the future.
Our attitude towards your customers defines everything. If you manage to put customer service at the heart of your strategy and show that your company really cares, you will build genuine lasting relationships with your customers. Give us a call to see how The Office Quarters can help you provide top notch customer service.
